Refund policy
Submit a withdrawal or return online
You can withdraw your purchase contract directly online within the statutory withdrawal period. You can also use the same form to request a return under our voluntary 30-day return policy.
Withdraw your contract or request a return
Return policy
We offer a voluntary 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return under our voluntary return policy, the item must be in the same condition as you received it: new, unused and, if possible, complete in its original packaging. You will also need the receipt or another proof of purchase.
Please preferably use our online form for withdrawals and returns. Alternatively, you can also contact us by email at info@meiart.de. Returns must be sent to the following address:
MeiArt GmbH
Panoramastraße 77
72766 Reutlingen
Germany
Please note that return shipping is at your own expense. Items returned to us without a prior withdrawal or return request may not be accepted.
If you have any questions about returns, you can contact us at any time at info@meiart.de.
Damages and issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We will review the issue and resolve it as quickly as possible.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return has been accepted, you can purchase the new item separately.
European Union: 14-day withdrawal period
Regardless of the voluntary return policy mentioned above, you have the right to withdraw from your order within 14 days without giving any reason, provided that the goods were delivered within the European Union.
You can withdraw your contract directly online. Please use our withdrawal form. Alternatively, you can also send your withdrawal by email to info@meiart.de.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be made automatically to your original payment method within 3 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@meiart.de.